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FAQs


Ordering/Payments

  • What payment methods are accepted?
  • Credit Cards   

    We accept Visa, Mastercard, Discover, American Express, Maestro and CB Bank. Note, cards issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal as an alternative.

    Paypal 

    Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout.

  • What currency does your site use?
  • We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.

  • When will my order ship?
  • Most orders ship within 2-3 business days of ordering from our warehouses, pending availability and credit verification. Once your order has shipped you can expect it to take between 2-10 business days to arrive to you! Please allow an additional 2-3 processing days during sale periods. If you need your item(s) sooner you can choose an expedited shipping method for an additional cost at checkout. Any additional shipping costs are nonrefundable.

    Expedited orders will be shipped the same day if placed before our cut off time of 12PM PST. We do not process or ship orders on the weekend or U.S. holidays, and we do not offer Saturday delivery. SunnyNights is not responsible for delays due to local disruptions.

  • Order Verification
  • All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time. 

  • How should I choose the best size for me?
  • We have a size guide that serves as a general guideline to help you find your size at SunnyNights. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific style measurement you can always contact us and we will be more than happy to help you find your perfect size. You can email us at info@sunny-nights.com with any questions. Please include the relevant measurements so we are able to help as efficiently as possible.

  • What if I need to change or cancel my order?
  • Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at info@sunny-nights.com as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.

  • What is the status of my order?
  • Once you have received your shipping confirmation email you can click on the  tracking link provided to see the status of your delivery. 

  • What if I receive a damage item?
  • We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@sunny-nights.com and we will get it taken care of for you! 

  • What if my package is lost?
  • If your package gets lost in transit, please send us an email right away at info@sunny-nights.com. We will file a claim and do what we can to take care of it as quickly as possible.

    *Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.

    Returns & Exchanges

  • What if I need to exchange for a different size or color?
  • We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order. Contact us at info@sunny-nights.com for more info

    Sale

  • What does it mean if an item is marked Final Sale?
  • All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.

  • Can I return an item marked Final Sale?
  • All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you.

  • What if I received a damaged item that was marked Final Sale?
  • We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at info@sunny-nights.com and we will get it taken care of for you!

  • I ordered something and now it’s on sale; will you match the new price?

  • Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!

    Gifts & Engraving

  • Does SunnyNights offer engraving?
  • Many of our pieces can be engraved – you’ll see an ‘engrave’ icon next to the ‘add to cart’ button on the product page if so. You can choose to have up to 10 characters (including numbers and punctuation) engraved. Our engravers will choose the most suitable place for your inscription.

    Update: We are offering engravings for limited styles at the moment. Where engraving is eligible on product pages, you'll find the engraving option where you can enter your characters. Please feel   free to reach out to customer service for any engraving requests once this service comes available again. We're sorry for any inconveniences caused.

  • How long does engraving take?
  • Please allow an extra 1-3 business days for any orders with engraving.

  • Can I return my engraved item?
  • Afraid not; sales of engraved items are final.

  • Does SunnyNight offer gift wrapping?
  • Each purchase comes beautifully packed in our signature gift boxes, because whether it’s for you or someone else, it’s a gift just the same. However, we do not currently offer special messages.